Mobile Banking

UBA is providing a completely enhanced mobile banking experience to its customers with this new app.

Discover the freedom of Mobile Banking

UBA mobile banking gives you unrestricted and secure access to your account, anytime, anywhere, on your computer, tablet, smart phones, or any internet-enabled devices.

Features

  • Quick log-in within a few seconds with the biometric option on devices that support this feature.
  • Faster navigation with the sliding menu available on all user sessions.
  • Fewer, more intuitive screens enhancing user experience.
  • Quick selection of phone numbers from device contacts list for airtime top up.
  • 24-hour customer service support via live chat.
  • ATM/Branch locator.
  • Favourites list creation for easier transactions.
  • Automation of OTP received via SMS on transaction screen.
  • Auto reminders for recurring bill payments and transfers.

Make Banking a Brand New Experience

We never stop looking for new ways to make banking simpler, smarter and better.

UBA Mobile Banking Service gives you unrestricted and secure access to your account, anytime, anywhere tablet, smartphones or any mobile device. Welcome to banking on the go!

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All the Basics, Covered

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FAQs

For additional enquiries, please contact our  Customer Fulfillment Centre via infozambia@ubagroup.com, call on +260211389500 or WhatsApp on +260 971779718

If you are out of data or in a weak internet region, you can still use our magic banking code *822*1# to transact. Simply dial *822*1# and follow the prompt. 

To do this, click on New Mobile Banking Customer? tab. You will have the following options to sign up using:

  • UBA Debit Card
  • UBA Prepaid Card
  • UBA Account + Secure Pass
    Note: If you already have a Secure Pass (token) for UBA Internet Banking, it can be used here
  • Continue Branch SignUp
    Note: For Branch sign up, visit any UBA Business Office.

When you change your device and/or download a new app, your profile may become temporarily inactive. This is to prevent unauthorised access to your account. You may be prompted to be re-registered on the new device, simply proceed with the instructions.

If you forget your password, the app will prompt you to reset your password. You can also use the Having trouble entering the App? tab on the log-in screen

You can change your PIN by clicking on Change PIN under the Setting menu (after login)

  • Download UBA Secure Pass from the apps store
  • Activate the app, set your PIN and you are good to go!

For self-administration on UBA Secure Pass, click here
Note:
a. You may need may need to visit a UBA Business Office if you are prompted that “The user you specified is not eligible for One-Time Password (OTP) login”
b. The same secure pass can be used for both UBA Direct Banking and Mobile Banking

Yes, when doing your transactions, there is a tab for save to favorites list to add your favourites. You can then be selecting from your favourite list in subsequent transactions.
Note: Your favourite can be edited/deleted from settings, by sliding the favourite to the left.

After you log in to the app, select the account or card you would like to view and click on Statement to display your transactions. You will be able to view your last 6 months statement.

You can check the location of the nearest UBA ATMs and know if the ATMs are active (i.e. dispensing cash) or inactive (not dispensing cash). You also can take a tour to know what you can do with the mobile app and contact our  CFC via phone, email or Live Chat

Internet Banking

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HRIS

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Notification Services

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